Privacy Policy

Your privacy matters to us

Bunnji Group Pty Ltd (ABN 64 627 659 867) (Bunnji, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, hold and disclose personal information about our customers and prospective customers, their employees and representatives, suppliers, website visitors and people who apply for work with us. It also explains how you can request access to or correction of your information, and how to make a privacy complaint.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

What personal information do we collect?

The information we collect depends on how you deal with us and which services you use. It may include:

• Your name, job title, business name and business or residential contact details
• Email addresses, telephone numbers and service addresses
• Account, billing, payment, credit application and transaction information
• Information needed to provide phone, mobile, internet, cloud PBX, IT, hosting or related services, such as service numbers, account identifiers, equipment details and network or service usage information
• Call records, call routing information, voicemail, support interactions and call recordings, where recording or voicemail features are enabled
• Information you provide when contacting us, requesting a quote, making a complaint, completing a form or applying for a job
• Information about your use of our websites and online services, such as IP address, browser and device information, pages visited and cookie data
• Information from third parties involved in providing or paying for a service, where permitted by law

Please avoid sending sensitive information to us unless it is needed for the service or you have agreed to provide it.

How we collect and hold personal information

Where practical, we collect personal information directly from you when you contact us, request a quote, become a customer, use our services, make a payment, contact support or apply for a position.

We may also collect information from a person authorised to act for you, your employer or business, telecommunications carriers and wholesalers, service providers, payment or finance providers, credit reporting bodies where permitted, and publicly available sources.

We hold information in electronic systems and, where necessary, in paper records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Why we collect and use personal information

We may collect, use and hold your personal information to:

• Assess enquiries, prepare quotes and establish or manage customer accounts
• Supply, activate, maintain, support and improve our phone, mobile, internet, cloud PBX, IT, hosting and related services
• Arrange number porting, service transfers, installations, repairs and technical support
• Manage billing, payments, credit applications, refunds and account enquiries
• Respond to requests, feedback, complaints and service issues
• Monitor, troubleshoot and secure our networks, systems and services
• Meet legal, regulatory, accounting and record-keeping requirements
• Manage our business relationships with suppliers, carriers, wholesalers and service providers
• Recruit and assess job applicants
• Send service notices and, where permitted, information about Bunnji products, services and offers

You can opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us using the details below. We may still send messages needed to administer a service or account.

Call recordings and automated tools

Some phone services may include call recording, voicemail, call reporting or transcription features. Whether these features are active depends on the service and its settings. Where required, we will take steps to notify relevant people that a call is being recorded.

If an AI voice or automated support feature is used, information from the interaction may be processed to answer enquiries, route calls, create summaries, provide support or perform another disclosed service function. The information processed will depend on the feature and how it is configured.

When we disclose personal information

We may disclose personal information, where needed for the purposes described in this Policy, to:

• Telecommunications carriers, network operators, internet providers and wholesale service providers
• Suppliers that provide cloud PBX, hosting, software, technical support, payment, finance, credit, messaging or customer-management services
• Our professional advisers, auditors, insurers and contractors
• A person you have authorised to act for you or your business
• Regulators, law enforcement agencies, courts or other parties where required or authorised by law
• A purchaser or successor of our business, if relevant and subject to appropriate protections

Some providers may store or access information outside Australia. Where this occurs, we take reasonable steps required by applicable privacy law in relation to that disclosure. The countries involved can depend on the service provider and the services you use.

Cookies and website information

Our websites may use cookies and similar technologies to support website functions, understand site usage and improve our online services. You can adjust your browser settings to block or remove cookies. Some website features may not work as intended if you do so.

Accessing and correcting your information

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact our Privacy Officer using the details below. We may need to verify your identity or ask for further details before responding. In some circumstances, the law may allow or require us to refuse access or correction. If we refuse a request, we will explain our decision and any available complaint options.

Privacy complaints

If you have a concern about how we have handled your personal information, contact our Privacy Officer and explain what happened and how you would like us to address it. We may ask you for more information so we can investigate.

We will review and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Policy

We may update this Policy from time to time. The current version will be made available on our website and will show its effective date.

Contact us

• Privacy Officer
• Bunnji Group Pty Ltd

Level 2, 400 High Street, Kew VIC 3101, Australia

Phone: 1300 001 611

Email: info@bunnji.com.au

Website: bunnji.com.au