Acceptable Use Policy

Purpose and application

This Acceptable Use Policy (AUP) applies to Bunnji services, including cloud phone systems, voice, internet, mobile, hosting, software and related support. You are responsible for ensuring that employees, contractors and other people you authorise to use your account comply with this AUP. It forms part of your agreement with Bunnji. Your signed agreement applies if it contains a service-specific term that conflicts with this AUP.

We may update this AUP from time to time and will give notice of material changes as required by your agreement and applicable law.

Your responsibilities

You must use Bunnji services lawfully, provide accurate account information and use each service within the limits of your agreement. Protect your passwords, administrator access, devices and network equipment. Tell Bunnji promptly if you suspect account access, fraud or a security incident.

You must not:

• Access another person's account, system or information without permission
• Bypass security controls or introduce malware or other harmful code
• Disrupt or compromise Bunnji's systems, networks or another customer's services
• Use a service for fraud, impersonation, harassment, threats or other unlawful activity
• Use a phone number or caller identification you are not authorised to use
• Infringe another person's privacy, intellectual property or other legal rights
• Send commercial messages or make telemarketing calls in breach of applicable laws or industry rules

If you use services for commercial SMS, email, telemarketing or automated calling, you are responsible for meeting applicable consent, identification, opt-out and other legal requirements.

Business, automated and resale use

Business calling, contact centres and automated calling are not prohibited solely because they are business or automated uses. They must be supported by your selected service, comply with your agreement and be operated lawfully.

You must not resell or sublicense a service unless Bunnji agrees in writing or your agreement allows it. You may host websites or servers only where your Bunnji service includes or permits hosting.

Call recording

If you use call recording, voicemail, transcription or similar features, you are responsible for configuring and using them lawfully. This may include notifying callers, obtaining required consent and protecting recordings or transcripts that contain personal information.

If you breach this AUP

If Bunnji reasonably believes that you have breached this AUP or created a security, fraud, legal or service risk, Bunnji may ask you to fix the issue, restrict affected use, block harmful traffic, suspend the affected service or terminate it in accordance with your agreement and applicable law.

Where reasonably practicable, Bunnji will give notice and an opportunity to address the issue before restricting or suspending a service. Bunnji may act without prior notice where needed to prevent harm, address suspected fraud or a security incident, comply with law or respond to an urgent risk. Charges, credits and refunds will be handled under your agreement and applicable law.

Contact Bunnji

Phone: 1300 001 611

Email: info@bunnji.com.au

Website: bunnji.com.au